Booking requests should be made at least two weeks before your visit. Your booking will only be confirmed when we notify you with confirmation.
If you want to increase your numbers on the day, this can be done subject to availability. You are only able to decrease numbers up to one week before your visit. We may be unable to refund a decrease in numbers.
You are able to cancel your booking up to 1 week before your visit with no charge. Failure to cancel on or before this time will incur a charge of 50% of your total booking charge. Failure to show will also incur this charge.
Please provide as much information as possible at the time of booking to allow us to be best prepared for your tour.
These rates are for schools/nurseries and are only accepted during school term time and not available at weekends & public holidays. PLEASE NOTE: school/nursery bookings are priced independently of the general pricing due to the exclusivity of your visit and as such under 5's will be charged.
Our preferred method of payment is by cheque, credit card or cash on the day, however we can also invoice you for your visit (on request), but not below the threshold of £60.00. An invoice may be issued before your visit.
Tours may be cancelled at short notice due to adverse weather or unforeseen circumstances. If this is the case we will offer an alternative date for your booking or a full refund if already paid.
If in the event you need to cancel your booking please allow as much notice as possible, a minimum of two weeks is preferred. You may be charged for cancellations made at short notice where we are then unable to fill the slots.
Student lunches and baggage
A lunch area is not provided but we will do our best to accomodate. Unfortunately this may not be possible at peak times.
You agree that any personal belongings brought to the Event Venue by you, your employees, representatives, guests, invitees and other attendees at the Event are done so at the respective owners' risk and that we shall not accept or have any responsibility or liability in connection with loss of or damage to such belongings.
Parking and accessibility
Coach and car parking is provided at The Kelpies Car Park within The Helix.
Car parking can be limited on busy days, so please allow enough time for parking before your tour and wherever possible reduce the amount of vehicles you are bringing to the site.
Please inform us of how you are arriving to allow us to make necessary arrangements.
There are 3 wheelchairs available for use which we will provide free of charge for the tour and will be used at your own risk. Please by aware that the wheelchairs provided require help to push along. If you would like to reserve a wheelchair for your tour, please inform us at the time of booking.
Please be aware that the tour requires walking and covers approximately 0.4km in total with frequent stops.
Please arrive 15 minutes prior to your booked time. Before children vacate their buses, the group leader is requested to check in for the tour at the Visitor Centre. Staff will assist you on arrival for check in and payment of your group.
Coaches and mini-buses may off-load students at the car park.
Activities for schools are designed with full consideration of the risks involved; general risk assessments are available on request.
In the event of an emergency, please follow the instructions of your Tour Guide.
Please dress according to the weather conditions for outdoor activity.
Lunch areas are not provided due to the compact nature of the Visitor Centre, however we will be flexible and try to accomodate where we can.