Booking requests should be made at least two weeks before your
visit. Your booking will only be confirmed when we notify you with
If you want to increase your numbers on the day, this can be
done subject to availability. You are only able to decrease numbers
up to one week before your visit. We may be unable to refund a
decrease in numbers.
You are able to cancel your booking up to 1 week before your
visit with no charge. Failure to cancel on or before this time will
incur a charge of 50% of your total booking charge.
To qualify for group rates, your tour must have at least 15
The capacity for a tour is 30. If your booking does not fill the
capacity we reserve the right to fill the tour up to capacity.
Please provide as much information as possible at the time of
booking to allow us to be best prepared for your tour.
Our preferred method of payment is by cheque, credit card or
cash on the day, however we can also invoice you for your visit (on
request), but not below the threshold of £100.00. An invoice may be
issued before your visit.
Tours may be cancelled at short notice due to adverse weather or
unforeseen circumstances. If this is the case we will offer an
alternative date for your booking or a full refund if already
If in the event you need to cancel your booking
please allow at least one week's notice. Failure to cancel on or
before this time will incur a charge of 50% of your total booking
charge. Failure to show will also incur this charge.
Parking and accessibility
Coach and car parking is provided at The Kelpies Car
Park within The Helix.
Car parking can be limited on busy days, so please
allow enough time for parking before your tour and wherever
possible reduce the amount of vehicles you are bringing to the
Please be aware that the tour requires
walking and covers approximately 0.4km in total with frequent
There are 3 wheelchairs available for use which we
will provide free of charge for the tour and will be used at your
own risk. Please by aware that the wheelchairs provided require
help to push along. If you would like to reserve a wheelchair for
your tour, please inform us at the time of booking.
Please dress according to the weather conditions for
Directions to The Helix can be found
here or by searching for The Helix, Falkirk on Google Maps.